Privacy Policy

Last updated: 01.01.2018

  1. General

This Privacy Policy explains how information about the user is collected, used and disclosed by HelloSport GmbH, Neubadstrasse 122, 4054 Basel, Switzerland (hereinafter referred to as “HELLOSPORT” or “Service”) via our website (the “Website”) or when you otherwise interact with us.

Our Privacy Policy will be reviewed and enhanced from time to time and you should check this statement from time to time to see our most up-to-date Policy. If you would like any further information or have any comments about our Privacy Policy or any other aspect of the HELLOSPORT websites or -services, please contact us at: The HELLOSPORT websites, and its access and use by all visitors, are governed by our Terms of Use. By accessing the HELLOSPORT websites and any services accessible from HELLOSPORT websites, you agree to be bound by HELLOSPORT Terms of Use which you must read and accept as a condition to accessing HELLOSPORT websites.

The collection, administration and use of personal details by HELLOSPORT complies with applicable data protection laws by ensuring that each user is able to decide herself, which personal details shall be made accessible to other users.

  1. Categories of personal information collected by HELLOSPORT

2.1. HELLOSPORT collects information from users upon registration on its website. The personally identifiable information collected by HELLOSPORT falls in the following categories:

First and last name;

Email address; and


2.2. Personally identifiable information shall be saved and used in particular in order to offer new and better services to the user, to improve such applications and adjust them to the users' needs.

Information We Collect Automatically When You Use the Services

When you access or use our Services, we automatically collect information about you, including:

  • Log Information: We collect log information about your access to and use of our Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
  • Location Information: With your consent (e.g. if you permit your mobile device to send us your latitude and longitude), we will collect location information when you access or use our Services and, if permitted by your device settings, in the "background" (i.e. at times when you are not directly using our Services). For more details, please see "Your Choices" below.
  • Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies, web beacons, web storage and device identifiers. For more information about cookies, and how to disable them, please see "Your Choices" below.
  1. Use and sharing of information with third parties

By registering, the user explicitly agrees that HELLOSPORT shall have the right to use all automatically collected personally identifiable information. HELLOSPORT does not pass on personally identifiable information to third parties, except as required by law or with the explicit consent of the user. HELLOSPORT implements all reasonable measures to prevent the unauthorized access by third parties to saved details.

  1. Social sharing features

The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

  1. Cookies

5.1. Several areas of the HELLOSPORT website use 'cookies' - small text files that are placed on the user's computer and stored by the browser. They are used by HELLOSPORT to provide a more user-friendly, effective and secure service. Cookies also enable HELLOSPORT to identify a user's browser and offer services to such user. Cookies do not contain any personally identifiable information.

5.2. You can prevent the installation of cookies by entering the corresponding settings in your browser software. However, please note that in this case you may not be able to use the complete range of functions of the HELLOSPORT platform to its full extent.

  1. Google Analytics

6.1. The platform uses Google Analytics, a web analysis service by Google Inc. ("Google"). Google Analytics uses 'cookies'. The information about your visit collected by the cookies, including your IP address, is usually transferred to a Google server in the USA and saved there. To the extent that the HELLOSPORT platform has activated IP anonymisation, Google first abbreviates your IP address within member states of the European Union or in other signatory states of the Agreement on the European Economic Area. Only in exceptional cases, will the full IP address be transferred to a Google server in the USA and abbreviated there. Google will use the information collected on behalf of the website operator to evaluate your use of the HELLOSPORT platform, to compile reports about your activities within the HELLOSPORT platform, and to provide further services to HELLOSPORT related to use of the HELLOSPORT platform and Internet use. Google will under no circumstances associate the IP address transmitted by your browser within the operations of Google Analytics with other Google data.

6.2. You can prevent the data related to your use of the platform, including your IP address, generated by the cookies from being recorded by Google and Google's processing of this data by downloading and installing the browser plugin from the following link:

6.3 Furthermore, you can prevent the future data capture by setting an Opt Out-Cookie via the following link: Deactivate Google Analytics Further information regarding terms of use and privacy provisions may be found on the websites and The HELLOSPORT platform expanded the Google Analytics-Service with the “anonymizeIP”-Code to anonymize the user’s IP-address.

  1. Security 

We have security procedures in place to protect our user database from loss and misuse, and we only allow access to it when necessary, and then under strict guidelines as to what use may be made of the personal data contained within it. This website may contain links to other websites. We have no control over and are not responsible for, the content of, and the privacy policies or security of, such sites. We recommend that you check the privacy and security policies of each website you visit.


  1. Changes to Privacy Policy

HELLOSPORT may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you an in-app pop-up notification). To better protect your privacy you may review the Privacy Policy whenever you access the Service to stay informed about our information practices.

  1. Consent

By using our site, you consent to our privacy policy. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


  1. Your right to access and manage your personal data

You have the right to receive information about the personal data we hold about you and to have your data amended or deleted. A fee may be chargeable for any action by us at your request. You can amend your personal data in your Profile. To gain access to your personal data, or to have those amended or deleted, please contact us at


  1. Accuracy of your personal data

You are responsible for maintaining the accuracy of your personal data (i.e., the information you supplied to HELLOSPORT upon registration) and for the security of your username and password; and for all activity that occurs on your account, even when content is posted by others on/via your account. You agree: (i) to notify HELLOSPORT immediately of the discovery of any unauthorised use of any username or password or any other known or suspected breach of security; and (ii) to use reasonable efforts to immediately stop any unauthorised activity known or suspected. The address for notification is: